Nobody likes to live in the dark, or more precisely, without power. Electricity is a staple of our day-to-day lives, powering homes, businesses, and more. All of these are, however, susceptible to disruption by a power outage.
Although there are quite a few possibilities as to why you may suffer an outage, it can often be difficult to identify the very reason. But how do you keep abreast of the happenings regarding your power outage? If you’re using services from Jemena, staying updated is easy—read on to find out how you can keep track of your Jemena power outage.
Understanding Planned Outages
You usually experience a planned outage when Jemena temporarily disconnects the power in a particular area for important maintenance, upgrades, repairs on the electricity networks, etc. The biggest reasons behind these outages are to prevent unexpected blackouts, improve the system's efficiency, and make sure that their services are in line with safety standards.
Why are planned Jemena Power Outage Needed?
This is why Jemena's scheduled power outages make sure that the public and their workers are safe during important maintenance, repair, upgrades, etc. Moreover, working on live power lines poses a lot of danger which requires them to interrupt the power supply when necessary. Plus, these proactive measurements are important for maintaining a reliable as well as secure electrical supply to their customers.
Another thing to keep in mind is that usually, you will only experience a scheduled Jemena power outage during off-peak hours so that they can minimise inconvenience. This means that you will be notified in advance if your area will experience a power outage.
Simple Ways To Check for Jemena Planned Outage
If for some reason you are experiencing power issues or just want to know about the upcoming outage, you can do that by simply checking out Jemena planned outage details using multiple sources. Here are a few easy ways for you to do that.
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Jemena has an outage map on its website, which you can visit to check all the current and future outage plans: https://www.jemena.com.au/outages/electricity-outages/
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You can also register yourself for their notification services which you can receive through emails and/or text, allowing you to receive alerts for all of their planned outages.
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Jemena also has a respectable customer support line, where you can connect with their service representative and ask for outage updates.
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You can also follow Jemena on its online platforms to review announcements related to power outages or upgrades.
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If your area is affected by an outage and it isn’t listed on any of the above-mentioned sources, then contact Jemena or your energy retailer to report the issue.
Compensation and Claims
Guaranteed Service Level (GSL) Payments
If Jemena isn’t able to meet the service standard for reliability or restoration, you will receive a GSL payment, which will be automatically credited to your electrical bill through their retailer, making sure that you are fairly compensated for your disruption.
Damage Claims
If you experience an appliance or property damage because of the outage or voltage fluctuation, you can file a compensation claim with Jemena. This will allow you to make sure that you are fairly assessed and reimbursed.
How to Prepare for a Planned Outage
You might undergo several hours of planned outages, which is why it is important that you take some precautionary steps to minimize the disturbance to your home or business. Here are a handful of ways you can prepare yourself for a planned Jemena power outage.
Notification and Communication
Advance Notice for Planned Outages
Jemena provides you with at least four business days’ notice before its planned outage, which can aid you in preparing for the outage — these notifications are usually sent by postal letters, hand-delivered cards, emails, SMS, etc, allowing for much broader communication.
Real-Time Updates
You can also subscribe to their Electricity Outlook portal, which can provide you with real-time notifications so that you can stay informed about the causes, affected areas and restoration time. Hence, it is also a more convenient and accurate way to receive updates during outages.
Accessibility of Support
Jemena also makes sure to provide you with ease of access by providing your support through hotlines, websites, and mobile applications. In all of these methods, you will be provided with clear instructions, which will also allow you to report any issues, look for assistance and stay informed about the restoration process.
Estimating Restoration Times
A lot of customers depend on Jemena to provide accurate restoration time estimates since it allows them to plan accordingly — moreover, these timely updates will help you minimise distribution and allow your household and business to plan all your crucial activities more efficiently.
Safety Measures
During an outage, Jemena advises you to unplug all of your sensitive appliances so that you can prevent any damage from electrical surges. In addition to this, make sure that you follow all the safety guidelines to keep your home or business safe while also keeping yourself aware of any potential hazards.
Keep All Of Your Devices Charged
After you have figured out when you will be experiencing an outage, you can plan ahead and fully charge all of your electronic devices like mobile phones, laptops, power banks, as well as backup batteries, allowing you to stay connected even without power.
Store Some Water and Prepare Food
If your house relies on electric water pumps, you will need to store enough drinking water as well as washing water so that you can spend the outage without any hassle. At the same time, you can also prepare your meals in advance or get some non-perishable foods.
Refrigerated and Frozen Foods
Make sure to keep your fridge and freezer doors closed so that you can maintain their cold temperatures — you can also use ice packs or a portable cooler for all of your important perishables. You can also consider investing in a power station or generator if you have high-value frozen goods stored.
Get Some Alternative Lighting and Power Sources
For nighttime outages, you can get flashlights, candles, and battery-powered lanterns to keep your space illuminated. On the other hand, you can use power backups to power and charge all of your small devices.
Plan for Medical Equipment Needs
If someone in your home relies on any kind of electric-powered medical equipment, make sure that you have some kind of backup power or arrange an alternative location during the outage.
Power Station For Planned Outages
If you're looking for a reliable portable power station for power outages, the BLUETTI AC300 home backup battery is a powerful solution. With a 3,000W pure sine wave AC output, multiple DC ports, and a modular design that supports expandable battery capacity, it's ideal for keeping essential appliances and devices running smoothly during short-term outages.
For longer-term power disruptions, you can pair the AC300 with BLUETTI’s solar panels to turn it into a complete solar generator system. This setup allows for renewable, off-grid power and continuous charging—even during extended blackouts—making it perfect for home backup, RVs, or remote locations.
What You Need To Do When The Power Is Restored
Once you notice that the power is back on you will need to make sure that everything is back to normal and there isn’t any concern for safety. Here are a few ways you can make sure that everything is in working order.
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Start by gradually turning on all of your appliances — this will allow you to avoid overloading all of your device's circuits.
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Make sure to check your refrigerators — if you have experienced an outage that lasted for several hours, inspect all of the perishable items and see if any of them have been spoiled.
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If you are using any electrical devices like clocks and/or alarms, make sure that you update them accordingly.
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In case you are having trouble with your power like a low or high power outage, report these issues immediately to your service provider.
FAQs
How long can I expect these planned outages to last?
While most planned outages can last between two to six hours, it can differ depending on the work being done or the issues they are facing.
Will I be able to get compensation for a planned outage?
Jemena usually doesn't provide compensation for a planned outage since they are needed for network maintenance, but if an outage goes beyond the scheduled time you can contact your energy retailer for more information.
What should I do if I don’t get a notification about a planned outage?
You can check your Jemena account settings to make sure that your contact information is up-to-date and if everything is in order, you can contact Jemena customer support.
How often does Jemena schedule planned outages?
These planned outages can happen as they are needed for either maintenance or upgrades — but they are scheduled strategically to make sure that minimum disruption occurs.
Is it okay to use a generator or power station during a planned outage?
Absolutely — you just have to make sure that it is installed safely and isn’t a risk for some kind of electrical hazard and make sure that you follow all of the manufacturer's guidelines.
